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‎03-14-2021 03:09 PM

HP Recommended
Product: deskjet ink advantage 4645
Operating System: Microsoft Windows 10 (64-bit)

Hi, i purchased my printer on april 2015 and at that time, i didnt create a HP account. Now i needed to use my printer and installed it on the my computer without cable. all the wifi settings seems fine. but when i hit eprint button on the front panel, it says unable to connect web server. check internet or proxy settings.  my software and drivers are the newest ones. i can print via my mobile phone or notebook through hp smart over wifi connection to my printer. i use mcafee livesafe. i turned it down (real time protection and also the firewall) and tried to activate web services again. it fails. i also assigned a permament ip to my printer. not worked either. i couldn add my printer to my hp account because i cant learn my claim code because the eprint doesnt give me an info print. can anyone help me please. thanks. 

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-14-2021 11:37 PM

HP Recommended

Hi,

Web services are no longer supported and cannot be used with your printer to print remotely via email:

https://support.hp.com/us-en/document/c05211712

You may print from a computer connected to the same local network.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎03-14-2021 11:37 PM

HP Recommended

Hi,

Web services are no longer supported and cannot be used with your printer to print remotely via email:

https://support.hp.com/us-en/document/c05211712

You may print from a computer connected to the same local network.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎04-04-2021 08:12 AM

HP Recommended

thank you! you didnt save my life but saved a few more days i could spend for nothing :)) 

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