• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP ENVY Inspire 7955e All-in-One Printer
Microsoft Windows 10 (64-bit)

Hi,  I can not find how to get an email address for my Inspire 7955e printer.  I saw the post on 11/2/23 with the same question. I followed the instructions, but didn't have all the "tittles".

I didn't have a option to set up and email address when i installed the printer. I'm using Windows 10 ..Microsoft Office 64 bit 365..on a PC.

On the control panel of the printer...

I went to SETTINGS  and then NETWORK..there is no WEB SERVICES.

I went to PRINT CONFIGURATION PAGE and it shows WS DISCOVERY is ENABLED...WS PRINT is enabled...and SCAN IS ENABLED

The page also show an IP address

The HP printer program on my computer does not have any where to see or change an email address.

The printer will print and scan from the computer wirelessly,

My old printer (envy 5661) has an email address that was convenient when i needed to print an email attachment

 

 

mke

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@questionaire 

 

Welcome to the HP English Community --

 

 

Short Answer

 

  • This printer does not support the old ePrint technology.

AND

  • After and If certain conditions are met, the printer supports Print Anywhere 
  • Scroll down and read section from your user manual > Requirements for HP+ printers
  • Accept and Enable HP+ to gain access to extra printer features, including Print Anywhere - Scroll down and read section What about HP+
  • Scroll down and read “Print Anywhere” Supported on Select HP+ Printers with HP+ enabled

 

 

===========================================

Much Longer Answer

 

====  ====  ====  ====  ====  ====

 

Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

 HP Printers - Mobile Printing Solutions Compatible with HP Printers

ENVY Inspire 7200, 7200e series:

ENVY Inspire 7210r

ENVY Inspire 7220, 7220e

ENVY Inspire 7221, 7221e

ENVY Inspire 7224e

ENVY Inspire 7252e

ENVY Inspire 7255e

ENVY Inspire 7258e

ENVY Inspire 7900, 7900e series:

ENVY Inspire 7920, 7920e

ENVY Inspire 7921, 7921e

ENVY Inspire 7924e

ENVY Inspire 7925e

ENVY Inspire 7955e

ENVY Inspire 7958e

HP Smart app (recommended)

Print Anywhere with the HP Smart app

HP Print Service Plugin

Apple AirPrint

Wi-Fi Direct

Samsung Print Service Plugin

Mopria Print Service

 

====  ====  ====  ====  ====  ====

 

There is a way the printer can be assigned a Email Address though it might not be in the way you expect.

 

The printer, because of its model type, is eligible for a service called HP+

 

If you accept the service requirements and your responsibilities for HP+

and

If you enable the HP+ service contract,

You can set up and use "Print Anywhere"

 

What?

Print Anywhere is the replacement for ePrint.

 

Although the sending requirements are not as limited in some ways as the ePrint format, Print Anywhere is (must be) used from within HP Smart.

 

====  ====  ====  ====  ====  ====

 

Open and Read:

 User Guide - HP ENVY Inspire 7200e series - HP ENVY Inspire 7900e series

Page 8

 

Excerpted

 

Requirements for HP+ printers

 

This topic describes the requirements for HP+ printers.


Keep the printer connected to the Internet


HP+ printers are cloud-connected devices that must remain connected to the Internet in order to function. The
Internet connection enables the printer to deliver HP+ specific app features and firmware updates.


During setup, you must connect the printer to the Internet using a supported network connection. After setup,
you can print using a USB cable connection, if desired, but the printer must still be connected to the Internet.


Use Original HP cartridges


Original HP cartridges are cartridges manufactured and sold by HP in official HP packaging. If non-Original HP
supplies or refilled cartridges are installed, HP+ printers will not operate as expected.


Have an HP account


Create or sign into an HP account to manage your printer.

 

====  ====  ====  ====  ====  ====

If you have not yet stopped reading...

 

===================================

 

What about HP+

 

Printer and HP+ service

 

 Contact HP+ Support

If needful, change your Country / Region

 

Note that HP+ assistance is only available for registered HP+ printers.

 

Reminder

An HP Instant Ink subscription is not required as part of the HP+ setup or HP+ service.

 

HP+ > Benefits, Requirements, Your Responsibilities

READ about HP+ here:

 HP+ Printing – Website / Information / FAQ

Scroll down on page to “Top Questions

 

Read >>> About HP Smart Advance for HP+ printers

 And

Read

 HP printers - Using advanced scanning features (HP Smart app)

 

====  ====  ====  ====  ====  ====

 

“Print Anywhere” Supported on Select HP+ Printers with HP+ enabled

 

  HP Printers - Print Anywhere with the HP Smart App

And

Watch Video >  How to use the Print Anywhere feature in the HP Smart App | HP Support

 

NOTE:  If a print job is blocked for more than 5 minutes, the HP Smart app cancels the job automatically.

 

FAQ > Section:  How do I disable or enable Print Anywhere or Private Pickup?

 

FAQ > Section: Which non-HP+ printers are eligible for HP Smart Advance?

 

Important Reference:  About HP Smart Advance for HP printers

 

HP Smart Advance is a productivity tool in the HP Smart app that offers advanced scanning and other document processing features. HP Smart Advance is available on eligible HP printers.

 

AND

HP printers - Using advanced scanning features (HP Smart app)

 

====  ====  ====  ====  ====  ====

 

HP Smart / HP Connected

 

 “HP Smart / HP Connected” - Printers added to ePrint / Print Anywhere

Management / Options

HP Smart / HP Connected

Note:  Website might take 1-10 seconds to open

Click Flag to switch to your region

 

HP_Smart_Connected_HP+_Printer_Options_1HP_Smart_Connected_HP+_Printer_Options_1

 

====  ====  ====  ====  ====  ====

HP Smart - Application Samples

 

HP Smart - Windows - Printer Settings

HP_Smart_Win_HP+_Print_Anywhere_3HP_Smart_Win_HP+_Print_Anywhere_3

 

HP Smart - Mobile - Printer Settings

HP_Smart_Mobile_Printer_Settings_1HP_Smart_Mobile_Printer_Settings_1

 

 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY Inspire 7955e All-in-One Printer

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

5 REPLIES 5
HP Recommended

@questionaire 

 

Welcome to the HP English Community --

 

 

Short Answer

 

  • This printer does not support the old ePrint technology.

AND

  • After and If certain conditions are met, the printer supports Print Anywhere 
  • Scroll down and read section from your user manual > Requirements for HP+ printers
  • Accept and Enable HP+ to gain access to extra printer features, including Print Anywhere - Scroll down and read section What about HP+
  • Scroll down and read “Print Anywhere” Supported on Select HP+ Printers with HP+ enabled

 

 

===========================================

Much Longer Answer

 

====  ====  ====  ====  ====  ====

 

Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

 HP Printers - Mobile Printing Solutions Compatible with HP Printers

ENVY Inspire 7200, 7200e series:

ENVY Inspire 7210r

ENVY Inspire 7220, 7220e

ENVY Inspire 7221, 7221e

ENVY Inspire 7224e

ENVY Inspire 7252e

ENVY Inspire 7255e

ENVY Inspire 7258e

ENVY Inspire 7900, 7900e series:

ENVY Inspire 7920, 7920e

ENVY Inspire 7921, 7921e

ENVY Inspire 7924e

ENVY Inspire 7925e

ENVY Inspire 7955e

ENVY Inspire 7958e

HP Smart app (recommended)

Print Anywhere with the HP Smart app

HP Print Service Plugin

Apple AirPrint

Wi-Fi Direct

Samsung Print Service Plugin

Mopria Print Service

 

====  ====  ====  ====  ====  ====

 

There is a way the printer can be assigned a Email Address though it might not be in the way you expect.

 

The printer, because of its model type, is eligible for a service called HP+

 

If you accept the service requirements and your responsibilities for HP+

and

If you enable the HP+ service contract,

You can set up and use "Print Anywhere"

 

What?

Print Anywhere is the replacement for ePrint.

 

Although the sending requirements are not as limited in some ways as the ePrint format, Print Anywhere is (must be) used from within HP Smart.

 

====  ====  ====  ====  ====  ====

 

Open and Read:

 User Guide - HP ENVY Inspire 7200e series - HP ENVY Inspire 7900e series

Page 8

 

Excerpted

 

Requirements for HP+ printers

 

This topic describes the requirements for HP+ printers.


Keep the printer connected to the Internet


HP+ printers are cloud-connected devices that must remain connected to the Internet in order to function. The
Internet connection enables the printer to deliver HP+ specific app features and firmware updates.


During setup, you must connect the printer to the Internet using a supported network connection. After setup,
you can print using a USB cable connection, if desired, but the printer must still be connected to the Internet.


Use Original HP cartridges


Original HP cartridges are cartridges manufactured and sold by HP in official HP packaging. If non-Original HP
supplies or refilled cartridges are installed, HP+ printers will not operate as expected.


Have an HP account


Create or sign into an HP account to manage your printer.

 

====  ====  ====  ====  ====  ====

If you have not yet stopped reading...

 

===================================

 

What about HP+

 

Printer and HP+ service

 

 Contact HP+ Support

If needful, change your Country / Region

 

Note that HP+ assistance is only available for registered HP+ printers.

 

Reminder

An HP Instant Ink subscription is not required as part of the HP+ setup or HP+ service.

 

HP+ > Benefits, Requirements, Your Responsibilities

READ about HP+ here:

 HP+ Printing – Website / Information / FAQ

Scroll down on page to “Top Questions

 

Read >>> About HP Smart Advance for HP+ printers

 And

Read

 HP printers - Using advanced scanning features (HP Smart app)

 

====  ====  ====  ====  ====  ====

 

“Print Anywhere” Supported on Select HP+ Printers with HP+ enabled

 

  HP Printers - Print Anywhere with the HP Smart App

And

Watch Video >  How to use the Print Anywhere feature in the HP Smart App | HP Support

 

NOTE:  If a print job is blocked for more than 5 minutes, the HP Smart app cancels the job automatically.

 

FAQ > Section:  How do I disable or enable Print Anywhere or Private Pickup?

 

FAQ > Section: Which non-HP+ printers are eligible for HP Smart Advance?

 

Important Reference:  About HP Smart Advance for HP printers

 

HP Smart Advance is a productivity tool in the HP Smart app that offers advanced scanning and other document processing features. HP Smart Advance is available on eligible HP printers.

 

AND

HP printers - Using advanced scanning features (HP Smart app)

 

====  ====  ====  ====  ====  ====

 

HP Smart / HP Connected

 

 “HP Smart / HP Connected” - Printers added to ePrint / Print Anywhere

Management / Options

HP Smart / HP Connected

Note:  Website might take 1-10 seconds to open

Click Flag to switch to your region

 

HP_Smart_Connected_HP+_Printer_Options_1HP_Smart_Connected_HP+_Printer_Options_1

 

====  ====  ====  ====  ====  ====

HP Smart - Application Samples

 

HP Smart - Windows - Printer Settings

HP_Smart_Win_HP+_Print_Anywhere_3HP_Smart_Win_HP+_Print_Anywhere_3

 

HP Smart - Mobile - Printer Settings

HP_Smart_Mobile_Printer_Settings_1HP_Smart_Mobile_Printer_Settings_1

 

 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY Inspire 7955e All-in-One Printer

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

That you for the very informative  reply.  I opted out of HP+ because  I thought there was a charge for it.  Am I correct that there is no charge for HP+.  The charge is for a printer ink subscription??

Again...The reply was very easy to follow and very helpful

 

mike

HP Recommended

@questionaire 

 

You are most welcome.

 

There is no charge for enabling HP+ .

 

That said, remember -- There are two key factors that might influence your choice -

  1. The printer is added to a service and security monitoring  service -- the printer must remain connected to the Internet.  Should the printer disconnect for any extended amount of time, the printer will no longer print. 
  2. The printer must be fed genuine HP ink cartridges -- No nasty refills or re-manufactured cartridges with an HP chip. 

 

In exchange, you have access to HP+ Support, an extra year of hardware warranty is added, and you are provided access to additional features on the printer, including Print Anywhere and Smart Advance (upgraded scan options).

 

I don't care about either one of these --

My confidence in the printer and my network means I expect the printer to remain connected.  Should there be an actual problem in that arena, I likely have other (worse) problems.  I also don't care whether HP monitors the printer mechanics - the data collection is anonymous and does not include any information HP does not already know about my equipment.

 

I have never, in all my years owning many printers, used anything other than new HP ink cartridges in any printer.  Requiring me to continue that practice is a non-event.

 

Primarily, I wanted access to the extra features for training purposes.  I retired my 9025 after five years of excellent service to move into the new tech and be able to help other members with its use.

 

It's all about choice.

 

Should you need more help, come back and ask -- we Experts and Agents are few but mighty in our quest to assist.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Again..very helpful, thank you

wonder how long is

'without power for an extended time"

I've lost power for 2-3 days before.

Would I just have reinstall it?

 

mike

HP Recommended

@questionaire 

 

How long is too long to be disconnected from the Internet?

 

I don't know - and, for the moment at least, I've not found this amount of detail in the HP+ website, either.

 

I would hope that once connection to the Internet is reestablished, the connection requirement for HP+ would heal itself.

 

Caveat

Keep in mind that in this instance, HP+ requiring the printer to be connected to the Internet does NOT have anything to do with losing connection to HP Instant Ink -

What?

Although HP+ certainly offers Instant Ink as part of it's presumed benefits, Instant Ink is optional AND it is a separate contract and service.  Instant Ink is a different animal and follows its own rules.

 

 

My Suggestion:

Contact HP+ Support > ask about the consequences of losing connection for an extended time.

 

Should I find anything specific to answer any part of the question, I will post back.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.