emails not printing correctly

[hudso]

When trying to print an email the system is only printing a half the image/page I have checked the page sizes they are OK. I chose an officejet as being able to print emails is all part of office work. I am using google email with google chrome. I am also use Virgin Media Mail with the same result. A

[Garp_senchau]

@hudso, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer and Computer

• Turn off the printer. Unplug the power cord from the printer and the wall outlet.
• Wait for at least 60 seconds. Plug the power cord back in and turn on the printer.
• Restart your computer to ensure there are no pending software issues.

Reinstall Printer Drivers

• Go to Control Panel > Programs > Programs and Features. Find and uninstall any HP printer software.
• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and download the latest drivers. Follow the on-screen instructions to install the drivers.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Check your printer settings

• Next, in Google Chrome. Make sure the paper size is correct (e.g., A4 or Letter) and ensure Scale is set to 100% under More Settings to prevent parts of the page from being cut off.
• Next, ensure your HP Smart Tank 7305 drivers and Google Chrome are up to date. Outdated software can cause printing issues, so check the HP website for the latest drivers and ensure Chrome is updated.

Try printing the email as a PDF. 

• Save the email as a PDF, open it in a PDF viewer (like Adobe Acrobat), and print from there. This can bypass any browser-specific issues.
• If printing directly from Gmail or Virgin Media Mail, try another browser to see if the issue is browser-related.
• Clear your browser cache and cookies in Google Chrome to fix potential issues with webmail printing. Restart Chrome and try printing again.
• Test printing other documents, such as from Microsoft Word or PDFs, to see if the issue is specific to emails.

Reference guide: HP Smart Tank 210 and 500 series printers - Color or black ink not printing, other print quality iss...

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped you or made things easier, I’d truly appreciate it if you could mark it as an Accepted Solution! ✅ This not only helps others find the right fix faster but also spreads the support. 💙 And if you found my reply helpful, tapping "Yes" on "Was this reply helpful?" means the world- it ensures more people get the solution they need! 🌟 Your small action can make a big impact! 💪😊

Regards,