enroll my printer/error messages: printer is not enrolled/not connected to network

[Riley581]

error messages for HP Deskjet 2755e    enroll my printer/error messages: printer is not enrolled/not connected to network

[Max3Aj]

@Riley581, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand you're seeing error messages like "printer is not enrolled" or "not connected to network" on your HP DeskJet 2755e All-in-One Printer. Let's walk through a few steps to get this resolved:
Check Network Connection

• Ensure the printer is powered on.
• The Wireless light on the printer should be solid blue. If it's blinking or off, the printer is not connected to Wi-Fi.
• Move the printer closer to the router (within 8 meters) and reconnect to Wi-Fi:
  • Press and hold the Wireless and Cancel buttons together for 5 seconds to reset the network settings.
  • Use the HP Smart app to reconnect the printer to Wi-Fi.

Enroll the Printer in HP+ or HP Instant Ink

• Open the HP Smart app on your phone or computer.
• Sign in with your HP account.
• If prompted, add your printer and follow the on-screen instructions to complete the enrollment.
• If you see a message like “Printer not enrolled”, it means the printer setup was not completed or the printer is not linked to your HP account.

Use HP Smart’s Diagnose & Fix Tool

• Open the HP Smart app.
• Go to “Printer Settings” > “Advanced Settings”.
• Select “Diagnose & Fix” to automatically detect and resolve common issues.

Reset and Reinstall

If the issue persists:

• Remove the printer from the HP Smart app.
• Reset the printer’s network settings again.
• Re-add the printer using the HP Smart app and follow the setup prompts carefully.

You may refer to this document - How do I fix a Printer not connected to the internet message? | HP® Support

>Troubleshoot a Wi-Fi connection to an HP printer | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support