envy 5530 will not connect to my network. it finds the network name but when i enter the password it

[DaVime]

my printer will not connect to my network. it finds the network name but when i enter the password it will not connect.

[Kuroi_Kenshi]

Hi @DaVime,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Network Password:

• Ensure the password you are entering is correct. Network passwords are case-sensitive, so double-check for any capitalization or special characters.

Restart Network Devices:

• Turn off your router and modem, wait for 60 seconds, then turn them back on.
• Restart your printer and computer.

Printer Location:

• Ensure the printer is within range of the wireless network and there are no physical obstructions or electronic devices interfering with the signal.

Check Network Settings:

• Ensure your router is set to a compatible mode (e.g., 2.4 GHz). Some printers may have trouble connecting to 5 GHz networks.
• Make sure the router’s firmware is up to date.

Reconnect the Printer:

• Go to the printer’s control panel and access the wireless setup menu.
• Select your network name and carefully enter the correct password.

Update Printer Firmware:

Kindly refer to this link to update your printer firmware.

Advanced Network Configuration:

• Access your router's settings and make sure DHCP is enabled so your printer can obtain an IP address automatically.
• Try setting a static IP address for your printer from the router's DHCP settings.

Reset Network Settings on Printer:

• On the printer, navigate to the wireless settings menu and select the option to reset network settings to default.
• Retry the connection process after resetting.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,