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‎05-06-2024 04:17 AM

HP Recommended
Product: HP ENVY 6032e All-in-One Printer

For some reason, i cannot connect my printer to my network. I have tried through my laptop and through my mobile, but it still wont connect. Can anyone help me out, as i am pulling what little hair i have left out trying to connect it.

 

Many thanks in advance

Category:
1 REPLY 1

‎05-07-2024 07:47 AM

HP Recommended

Hi @gt002 ,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you're experiencing some frustration with getting your HP ENVY 6032e All-In-One Printer connected to your network. Let's troubleshoot this together.

May I know the operating system? 

 

Here are some steps you can take to try and resolve the issue:

 

  • Check Network Connection: Ensure that your printer is within range of your Wi-Fi network and that your network is working properly. You can try restarting your router to see if that helps.
  • Printer Settings: Check the printer's display panel or menu to see if there are any error messages or indicators regarding the network connection. Make sure that the printer's wireless function is turned on.
  • Reboot Printer: Sometimes a simple reboot can resolve connectivity issues. Turn off your printer, wait for a few seconds, and then turn it back on.
  • Reconnect Printer to Wi-Fi: Use the printer's control panel to navigate to the wireless settings. Select your Wi-Fi network from the list of available networks and enter your Wi-Fi password if prompted.
  • Update Printer Firmware: Ensure that your printer's firmware is up to date. You can usually find firmware update options in the printer's settings menu or on the manufacturer's website.  Update the firmware on an HP printer
  • Reset Printer Network Settings: If all else fails, you can try resetting the printer's network settings to factory defaults. This will remove any saved Wi-Fi networks, so you'll need to reconnect the printer to your Wi-Fi network afterward.
  • HP Smart App: Try using the HP Smart app on your mobile device to set up and manage your printer. It may offer a more streamlined setup process.

 

Refer to this document:  HP ENVY 6032e All-in-One Printer  User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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