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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎08-12-2025 11:58 AM

HP Recommended
Operating System: Microsoft Windows 11

HP envy 6200 is offline - how do I get it back online.  I updated to Windows 11

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1 REPLY 1

‎08-14-2025 03:52 AM

HP Recommended

Hi @Julianthecat 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

If your HP Envy 6200 printer is showing as offline after upgrading to Windows 11, here’s a step-by-step guide to get it back online:

 

1. Restart Everything

Restart the printer.

Restart your computer.

Restart your router (if the printer is wireless).

This often re-establishes the connection.

 

2. Check Printer Connection

➤ If Wireless:

Make sure the printer is connected to your Wi-Fi.

On the printer’s screen, go to:

Settings > Network Setup > Wireless Settings > Wireless Setup Wizard

Follow the prompts to reconnect to Wi-Fi.

➤ If USB:

Try unplugging and replugging the USB cable.

Use a different USB port if possible.

 

3. Set the Printer Online in Windows 11

Open Settings → Bluetooth & devices → Printers & scanners

Click on your HP Envy 6200.

Select Open print queue.

In the new window, click Printer in the menu bar.

Make sure "Use Printer Offline" is unchecked.

 

4. Reinstall Printer Drivers

Windows 11 may need updated drivers.

Steps:

Go to Settings > Apps > Installed apps

Uninstall HP Smart or old HP software (if outdated).

Download the latest drivers from HP's website:
HP Envy 6200 Drivers (Official HP site)

Or install the HP Smart app from the Microsoft Store and follow the setup instructions.

 

5. Remove and Re-add the Printer

Go to Settings > Bluetooth & devices > Printers & scanners

Click your printer → Remove device

Click Add a printer or scanner

Wait for Windows to find it and re-add it.

 

6. Run the Printer Troubleshooter

Go to Settings > System > Troubleshoot > Other troubleshooters

Find Printer and click Run.

 

Let me know how far you get or if the printer is connected via Wi-Fi or USB — I can tailor the next steps.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

I am an HP Employee.
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