error UA_400_EB000U0004 connecting officejet to instant link

[dassler]

Hi to all, i I purchased an officejet  printer. Having already had an HP Instant Link account, I tried to replace the old printer by adding the newly purchased one but I always receive the error in question. i have wifi netwok 2,4 g and wifi network 5g with different name, i tried a lot of times to reconfigure wifi connection of the printer but the answer is always the same...error UA_400_EB000U0004. can you help me to solve this problem? thanks a lot

[Irfan_06 · Accepted solution]

Hi @dassler,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with enrolling your new printer by replacing your old one in the Instant Ink service.

Please follow the below steps to replace your old printer with the new one.

New printers can be enrolled in Instant Ink during the initial setup. If you did not enroll during setup, you can always enroll later at the Instant Ink website.

For Home Instant Ink accounts, all enrolled printers must share the same shipping address. A separate monthly plan fee is charged to your credit or debit card for each additional printer. You can enroll no more than 10 printers on a single account.

Sign into your Instant Ink account

Click HP Instant Ink, then Overview in the left navigation menu.

Click Enroll or Replace a Printer and then follow the steps to enroll your printer.

Kindly refer to the steps on this link for more information under add more printers and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[dassler]

thanks

[Irfan_06]

Hi @dassler,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support