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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎08-20-2025 01:50 PM

HP Recommended
Product: HP LaserJet MFP M139we Printer
Operating System: macOS 14.0 Sonoma

Hi!

My m139we printer was working fine until recently. I unplugged it to move to a new apartment, then plugged it back in, and since then, an orange exclamation point appears when I open it, followed by an rd message on the display. I can't connect to the network, nothing happens anymore. My Google searches indicate that it might be a matter of updating the firmware, but without wifi, I can't do it. What should I do?

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7 REPLIES 7

‎08-22-2025 09:55 AM

HP Recommended

Hi @Marie2105,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it is when your HP LaserJet MFP M139we suddenly stops working after a move, especially with the orange exclamation point and “rd” error on the display. Let’s walk through the steps to get your printer back online.

1. Reconnect via USB to Update Firmware

Since Wi-Fi isn’t working, you can update the firmware using a USB connection:


2. Reset the Printer

  • Turn off the printer.
  • Unplug it from power for 60 seconds.
  • Plug it back in and turn it on.
  • If prompted, follow the HP Smart app setup again.


3. Re-register the Printer

If the printer was reset or moved, it may need to be re-registered:

  • Open the HP Smart app.
  • Remove the printer if it’s listed.
  • Add the printer again and follow the setup steps.
  • Make sure to sign in with the same HP account used during initial setup.


4. Check for Firmware Update via HP Smart

Once connected via USB:

  • Open HP Smart → Printer Settings → Advanced Settings.
  • Look for Firmware Update and install it.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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‎08-25-2025 08:51 AM

HP Recommended

Hello Vikram,

 

Well... il doesn't work. I think the problem is the printer no more connect to my wifi, neither by my computer, neither by a USB connection cable. I tried by my computer et by the router directly. Nothing. With the HP app, I followed steps to configure a new printer and even search by serial number, but you have to enter the IP address and... there isn't one.

I don't know if you have any other suggestions for me... but I'm losing hope.

I really feel like my printer is ruined and I'm very disappointed, because I bought it in the fall of 2023 and it's been broken since April 2025. That's not a very long lifespan for a printer that I took good care of...

 

Marie2105

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‎08-26-2025 01:26 PM

HP Recommended

Hi @Marie2105,

It’s frustrating when a relatively new printer like your HP LaserJet MFP M139we becomes unresponsive, especially when it won’t connect via Wi-Fi or USB on macOS 14.0 Sonoma.

Let’s try a few advanced steps to bring it back online:

1. Reset the Printer’s Network Settings

This clears any corrupted Wi-Fi configuration:

  • On the printer control panel, press and hold the Wireless and Cancel buttons together for 5 seconds.
  • The printer should restart and reset its network settings.


2. Connect via USB First (for Setup)

  • Disconnect the printer from power for 30 seconds, then reconnect.
  • Connect the printer to your Mac using a USB cable.
  • Open HP Smart and try Add Printer again.
  • If it appears, complete setup and re-enable Wi-Fi from within the app.


3. Check for macOS Sonoma Compatibility

  • Go to System Settings > Printers & Scanners
  • Remove any old or duplicate HP printer entries.
  • Re-add the printer manually if it appears under Nearby Printers.


4. Download HP Easy Start for macOS


5. Check for IP Address via Router

  • Log in to your router’s admin page (usually 192.168.1.1 or 192.168.0.1)
  • Look under Connected Devices for your printer’s name or MAC address
  • If found, note the IP and try accessing it via browser (e.g., http://192.168.1.25)
     

I hope this helps. 
 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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‎08-27-2025 06:07 AM

HP Recommended

Hello,

 

I did press and hold the Wireless and Cancel buttons for 5 seconds, but nothing happened. It's like the printer is dead. None of the buttons work except the one to open it. 

 

Today I'll try to find another USB cable, in case there's a problem with it. I'll get back to you.

 

Have a nice day,

Marie-Josée

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‎08-27-2025 01:28 PM

HP Recommended

Hi @Marie2105,

Thank you for getting back and letting me know. Please try and keep us posted, how it goes

Regards
VikramTheGreat

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‎08-29-2025 06:52 PM

HP Recommended

Hello,

I connected the printer to my computer with a new USB cable.

Still nothing happens when I press the cancel and wireless buttons simultaneously.

In my system settings, I chose Printers, then Add a printer. When I click on Laserjet 3020, 41 appears on the printer screen, then HP appears, then rd again appears.

According to Google, 41 refers to a paper size problem?? I put papers in the printer tray, but it had no effect.

I redid this whole process with my old USB cable and the same thing happened. So there is a connection between the printer and my computer... But I cannot do nothing more... 

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‎08-30-2025 06:01 AM

HP Recommended

Hi @Marie2105,

Thank you for getting back and letting me know that you still have trouble. To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

 

We're looking forward to helping you resolve this issue! 

 

Stay tuned, and thanks for your patience! 

 

VikramTheGreat

HP Support 

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