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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- expired ssl certificate when trying to print

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03-07-2024 02:02 AM
Hi @rdtlong,
Welcome to the HP Support Community.
I'd be happy to help you!
To provide you with an accurate solution, I'll need a few more details:
Have you checked if the date and time on your PC is set to correct?
Have you tried to use different browser? Have you tried to reset the browser settings.
Have you tried accessing EWS using a different browser?
have you tried to disable SSL?
If you're using Google chrome, please try these steps here:
- Open Google Chrome.
- Click the Chrome menu button. ...
- Click Settings.
- Scroll down to System or enter Proxy into the Search settings field.
- Click Open proxy settings.
- Click the Advanced tab.
- Check or uncheck the options for Use SSL 2.0 and Use SSL 3.0.
If the issue persists, Here are the possible solutions for fix ERR_SSL_VERSION_OR_CIPHER_MISMATCH error.
1. Check your internet connection
Due to a poor internet connection, the browser sometimes triggers this error, to fix the error either check your internet connection or contact your ISP (Internet Service Provider).
2. Delete Browser Cache and Cookies.
Browser cache and cookies are sometimes the first reason for all SSL Certificate related error, delete all the browser cookies and cache.
3. Try different with different browsers:
If you're using chrome, you can try Firefox
If nothing works, you can try updating the printer firmware:
Let's try updating the printer firmware. If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update on your printer from our HP support website. Alternatively you can also try to update the printer firmware directly from the printer control panel.
For more details on how to update, please use this link: HP Printers - Updating or Upgrading Printer Firmware
Then, Temporarily disable firewall software on the computer
- Open Control Panel. ...
- Select the System and Security link. ...
- Choose Windows Firewall. ...
- On the left side of the "Windows Firewall" screen, select Turn Windows Firewall on or off.
- Select the bubble next to Turn off Windows Firewall
Keep me posted on how it goes,
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Nal_NR-Moderator
I am an HP Employee