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After a power cut and problem now fixed by EE, both  my HP computers, 2 Samsung tablets, HP ENVY 6032 printer and android phones plus other products all reinstalled to the router and working properly. My ENVY 5532 Printer seem to have lost the Email address  and IP address. The MAC address on the printer is in all high case letters but on the WIRELESS NETWORK TEST RESULTS has upper and lower case letters.

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