cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
jayichide
New member
1 0 0 0
Message 1 of 2
73
Flag Post

h30495.www3.hp.com took too long to respond

HP Recommended
HP LaserJet Pro M201dw
Microsoft Windows 10 (64-bit)

Just finished installing HP Laserjet Pro M201dw printer. The installation was successful and the installation wizard attempted to connect to the internet using this address: h30495.www3.hp.com/ for further information and instruction, but returned an error message.

 

Error Message: h30495.www3.hp.com took too long to respond

 

HP Web Services is enabled on the printer and it has an ip address assigned to it by the  Wi-Fi  router but the printer cannot connect to the internet though its connected via Wi-Fi to my pc and I can print wirelessly.

 

 

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
11,023 10,993 807 904
Message 2 of 2
Flag Post
HP Recommended

 Hi @jayichide,

 

I'd like to help!

 

To assist better -

Could you share the exact error message?

 

Meanwhile, try the below steps -

 

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
    • If your printer in not in the list, turn it off and on, and then click Retry.
    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  4. If a screen prompts you to turn on printer updates, click Yes.
  5. If a screen prompts you to make your printer the default printer, click Yes.

 Connect the printer to TCP/IP port

 

 --->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

 

 Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation