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‎05-18-2024 06:01 AM

HP Recommended
Product: HP LaserJet Pro M12w

How can I hard reset my hp laserjet pro m12w. I have forgotten its password. Now anytime I want to configure it to connect it  to my wifi it needs the password. Please guide me how can I reset it. I have already tired pressing and holding the WPS and the cacel button at the same time but it just resets network configuration but not the password. 

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3 REPLIES 3

‎05-18-2024 06:14 AM - edited ‎05-18-2024 06:15 AM

HP Recommended

Page 48 of the users manual has instructions

https://h10032.www1.hp.com/ctg/Manual/c05185433.pdf

 

If that does not work then contact HP

Click here for world-wide contact info

let me know what happens please.

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‎05-23-2024 01:10 PM

HP Recommended

Thanks but this didn’t helped I just figured it out by myself. Pressed the cancel X and the WPS button at the same time after turning off the printer for few seconds and then powering it on again while keep pressing both the button until the Yellow light become persistent. 

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‎05-25-2024 02:43 PM

HP Recommended

I am glad you got it reset. If you need any additional help let me know.

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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