have a new router and the printer is off line

[Charles19441]

Laser Jet Pro M203dw

[A_Gayathri]

Hi @Charles19441,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to reconnect your HP LaserJet Pro M203dw printer to your new router, follow these steps:

1. Reset Network Settings on the Printer

1. Reset Network Settings:
   • On the printer control panel, press and hold the Wireless button and the Cancel button together for three seconds. This will reset the network settings.

2. Reconnect Printer to New Wi-Fi Network

Use HP Smart App:

• Download and install the HP Smart app from the Microsoft Store or from the HP website if you don't already have it.
• Open the HP Smart app and click on “Set up a new printer” or “Add Printer.”
• Follow the on-screen instructions to connect the printer to your new Wi-Fi network.

Use Embedded Web Server (EWS):

• Print a configuration page from the printer to get its IP address:
  • Press the Wireless button and the Information button together.
• Open a web browser on your computer and enter the printer's IP address in the address bar to access the EWS.
• Go to the "Networking" tab and connect the printer to your new Wi-Fi network by entering the network name (SSID) and password.

3. Update Printer Software/Drivers

1. Download Latest Drivers:
   • Visit the HP Support website and download the latest drivers for your printer model.
   • Install the drivers on your computer, following the on-screen instructions.

4. Add the Printer to Your Computer

Via Control Panel:

• Open the Control Panel on your computer.
• Go to "Devices and Printers" and click on "Add a printer."
• Follow the instructions to add your HP LaserJet Pro M203dw, selecting it from the list of available printers.

Using HP Smart App:

• Open the HP Smart app.
• Click on “Add Printer” and select your HP LaserJet Pro M203dw from the list.
• Follow the on-screen instructions to complete the setup.

Troubleshooting Tips

• Ensure Printer is On and Connected: Ensure your printer is powered on and connected to the same Wi-Fi network as your computer.
• Restart Devices: Restart your printer, computer, and router to resolve any temporary connectivity issues.
• Check Firewall/Security Settings: Ensure that your router's firewall or security settings are not blocking the printer.

Refer to this document: HP LaserJet Pro M203dw Printer User manual 

I hope this helps. 

Take care and have a good day.

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