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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎08-09-2025 07:22 PM

HP Recommended

hello, i'm needing help gettinging my printer back online  I went to use it today and it will not work

 

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1 REPLY 1

‎08-12-2025 04:02 AM

HP Recommended

@jim818, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
If your HP printer is showing as offline and won’t print, here are some steps to help bring it back online:

Restart Devices

  • Turn off your printer.
  • Shut down your computer.
  • Unplug your router for 30 seconds, then plug it back in.
  • Power everything back on and check if the printer comes online.

Check Printer Connection

  • For Wi-Fi printers: Make sure the printer is connected to the correct wireless network.
    • On the printer’s control panel, go to Settings > Wireless Setup Wizard and reconnect to your Wi-Fi.
  • For USB printers: Ensure the cable is securely connected to both the printer and the computer.

Set Printer as Default

  • On Windows:
    • Go to Control Panel > Devices and Printers.
    • Right-click your printer and select Set as default printer.
    • If you see multiple entries for the same printer, remove duplicates.

Clear Print Queue

  • Right-click your printer > See what’s printing > Cancel all documents.

Reinstall Printer Drivers

  • Visit the HP support site: Official HP® Support
  • Enter your printer model and reinstall the latest drivers. 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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