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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
07-17-2025 03:28 PM
Product: HP DeskJet 2710e All-in-One Printer
Operating System: macOS 12.0 Monterey
Hi, my HP DeskJet has an 'excellent' internet connection however it says 'Printer connection to HP Connected - Not Connected' i've tried removing the webservices as instructed by HP Support, and then reconnected that but it still says Not Connected. I can't seem to find anything online I really hope someone could help because i really need my printer so this is a nightmare.
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