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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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HP Recommended
Welcome to the HP Community.
How to connect to the network is explained in the User Guide
Chapter 7 - Connect your printer - starting on Page 65
For example, Print a network configuration page to see what the printer knows about the network.
Page 98
Press the Wireless button and the Information button at the same time to print the
wireless network test report and network configuration page.
Additional Help...
Use the following guide:
HP printer setup (Wi-Fi network)
Lots of information here:
and
Wireless Center > Section: Common Questions > Topic Connection Issues
Section: Improve Wireless communication by setting a manual (static) IP address
and
Some of the more common remedies grouped here:
Wireless Printing Center > Common Questions > Printer no longer works on network
HP Printer Support Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP DeskJet 3630 All-in-One Printer series
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