how to enable "scan to email" on my HP Office Jet Pro 6978

[gMANN45]

The "Scan To Email" feature has disappeared from my Office Jet Pro 6978. How can I enable this again? Thank You!

[Sneha_01]

Hi @gMANN45,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

This printer does not support digital send features (SMTP).

EWS > Scan > Scan to Email requires the SMTP setup.

Instead, the printer depends on "Apps" setup as described in the https://h10032.www1.hp.com/ctg/Manual/c05139126.pdf  starting on Page 34

Consider

Scan to Email using HP Scan

Scan to PDF using HP Smart and then Share to email

Preparation

Printer Software Check

Notes

If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.

In addition, the installed software places two shortcut icons on the Desktop named for the printer.

Programs_and_Features_Printer_Desktop_Icons_1

Programs_and_Features_Printer_Desktop_Icons_1

Printer software not installed?

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start
• Open Category Software and Drivers
• Topic: Software-Utility
• Download-and-Save  the current version of the Easy Start wrapper to install your print software
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.
• Right-Click on the downloaded package and "Run as Administrator" to start the installation
• Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support