how to enable scanner

[BillB-67]

How do I enable my printer

[Raj_05]

Hi @BillB-67,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To enable and use the scanner on your HP OfficeJet Pro 8740 All-In-One Printer, follow these steps.

Check the Connection:

• USB Connection: Ensure the USB cable is properly connected between the printer and your computer.
• Network Connection: Make sure the printer is connected to the same network as your computer. You can check the network status from the printer's control panel.

Install or Update HP Software:

• HP Smart App:
  • Download and install the HP Smart app from the HP website or your device's app store.
  • Open the HP Smart app and follow the on-screen instructions to add your printer.
• HP Full Feature Software:
  • Visit the HP Software and Driver Downloads.
  • Enter your printer model (HP OfficeJet Pro 8740) and download the full feature software and drivers for your operating system.
  • Install the software by following the on-screen instructions.

Use the Scanner:

Using the HP Smart App:

• Open the HP Smart app on your device.
• Click on the scanner icon or the option that says "Scan."
• Choose your scan preferences (e.g., document type, resolution).
• Click "Scan" to start the scanning process.

Using HP Scan Software:

• Open the HP Scan software installed on your computer.
• Select the type of scan you want (e.g., document, photo).
• Adjust the settings as needed (e.g., color, resolution).
• Click "Scan" to begin.

Using the Printer's Control Panel:

• Place the document you want to scan on the scanner glass or in the document feeder.
• On the printer's control panel, touch the "Scan" icon or button.
• Choose your destination (e.g., computer, email, USB drive).
• Follow the on-screen prompts to complete the scan.

[Raj_05]

Troubleshooting:

• Scanner Not Working:
  • Ensure your printer firmware is up to date.
  • Restart both the printer and your computer.
  • Check for any error messages on the printer's control panel and follow the prompts to resolve them.
• Connection Issues:
  • Verify that your printer is connected to the same network as your computer.
  • Check the Wi-Fi or Ethernet connection and ensure it's stable.
• Software Issues:
  • Uninstall and reinstall the HP software on your computer.
  • Ensure your operating system is up to date.

By following these steps, you should be able to enable and use the scanner on your HP OfficeJet Pro 8740 All-In-One Printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support