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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- how to enable scanner

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07-16-2024 09:49 AM
Hi @BillB-67,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
To enable and use the scanner on your HP OfficeJet Pro 8740 All-In-One Printer, follow these steps.
Check the Connection:
- USB Connection: Ensure the USB cable is properly connected between the printer and your computer.
- Network Connection: Make sure the printer is connected to the same network as your computer. You can check the network status from the printer's control panel.
Install or Update HP Software:
- HP Smart App:
- Download and install the HP Smart app from the HP website or your device's app store.
- Open the HP Smart app and follow the on-screen instructions to add your printer.
- HP Full Feature Software:
- Visit the HP Software and Driver Downloads.
- Enter your printer model (HP OfficeJet Pro 8740) and download the full feature software and drivers for your operating system.
- Install the software by following the on-screen instructions.
Use the Scanner:
Using the HP Smart App:
- Open the HP Smart app on your device.
- Click on the scanner icon or the option that says "Scan."
- Choose your scan preferences (e.g., document type, resolution).
- Click "Scan" to start the scanning process.
Using HP Scan Software:
- Open the HP Scan software installed on your computer.
- Select the type of scan you want (e.g., document, photo).
- Adjust the settings as needed (e.g., color, resolution).
- Click "Scan" to begin.
Using the Printer's Control Panel:
- Place the document you want to scan on the scanner glass or in the document feeder.
- On the printer's control panel, touch the "Scan" icon or button.
- Choose your destination (e.g., computer, email, USB drive).
- Follow the on-screen prompts to complete the scan.
HP Support Community Moderator
07-16-2024 09:49 AM
Troubleshooting:
- Scanner Not Working:
- Ensure your printer firmware is up to date.
- Restart both the printer and your computer.
- Check for any error messages on the printer's control panel and follow the prompts to resolve them.
- Connection Issues:
- Verify that your printer is connected to the same network as your computer.
- Check the Wi-Fi or Ethernet connection and ensure it's stable.
- Software Issues:
- Uninstall and reinstall the HP software on your computer.
- Ensure your operating system is up to date.
By following these steps, you should be able to enable and use the scanner on your HP OfficeJet Pro 8740 All-In-One Printer.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator