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HP Recommended
HP OfficeJet Pro 8740 All-in-One Printer

How do I enable my printer

2 REPLIES 2
HP Recommended

Hi @BillB-67,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

To enable and use the scanner on your HP OfficeJet Pro 8740 All-In-One Printer, follow these steps.

 

Check the Connection:

  • USB Connection: Ensure the USB cable is properly connected between the printer and your computer.
  • Network Connection: Make sure the printer is connected to the same network as your computer. You can check the network status from the printer's control panel.

Install or Update HP Software:

  • HP Smart App:
    • Download and install the HP Smart app from the HP website or your device's app store.
    • Open the HP Smart app and follow the on-screen instructions to add your printer.
  • HP Full Feature Software:
    • Visit the HP Software and Driver Downloads.
    • Enter your printer model (HP OfficeJet Pro 8740) and download the full feature software and drivers for your operating system.
    • Install the software by following the on-screen instructions.

Use the Scanner:

Using the HP Smart App:

  • Open the HP Smart app on your device.
  • Click on the scanner icon or the option that says "Scan."
  • Choose your scan preferences (e.g., document type, resolution).
  • Click "Scan" to start the scanning process.

Using HP Scan Software:

  • Open the HP Scan software installed on your computer.
  • Select the type of scan you want (e.g., document, photo).
  • Adjust the settings as needed (e.g., color, resolution).
  • Click "Scan" to begin.

Using the Printer's Control Panel:

  • Place the document you want to scan on the scanner glass or in the document feeder.
  • On the printer's control panel, touch the "Scan" icon or button.
  • Choose your destination (e.g., computer, email, USB drive).
  • Follow the on-screen prompts to complete the scan.
Raj_05
HP Support Community Moderator
HP Recommended

Troubleshooting:

  • Scanner Not Working:
    • Ensure your printer firmware is up to date.
    • Restart both the printer and your computer.
    • Check for any error messages on the printer's control panel and follow the prompts to resolve them.
  • Connection Issues:
    • Verify that your printer is connected to the same network as your computer.
    • Check the Wi-Fi or Ethernet connection and ensure it's stable.
  • Software Issues:
    • Uninstall and reinstall the HP software on your computer.
    • Ensure your operating system is up to date.

 

By following these steps, you should be able to enable and use the scanner on your HP OfficeJet Pro 8740 All-In-One Printer.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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