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Common problems for Connectivity Issues
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HP Recommended

How to get on the internet with my new hp printer office jet 8015e

1 REPLY 1
HP Recommended

Hi @RJN86,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

Note: If you are using a guest network, such as those found in many hotels or college campuses, connecting a device to your printer might not be possible over the network. Instead, use a Wi-Fi Direct connection to print.

 

Restore Wi-Fi setup mode on the printer

  • Many HP printers have a Wi-Fi setup mode that helps the HP software connect your printer to a network. Restore Wi-Fi setup mode if the printer is not found during software setup or when the wireless connection is lost.

Example of restoring Wi-Fi setup mode from a touchscreen (left) and with button presses (right)

Example of restoring Wi-Fi setup mode on touchscreens and with button presses

  • Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.
  • Most printers without a touchscreen display or menu: Go to Restore Wi-Fi setup mode on your HP printer for steps using the buttons on your printer.

 

Click here for the remaining steps. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
my testing
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