how to link printer to a new router

[Dianaliz]

2800e printer is the machine.   Why is it so difficult to find the information.  Do I need to delete the product and reinstall.  

[Dragon-Fur]

@Dianaliz 

Welcome to the HP English Community --

Reminder to those reading

This printer only supports 2.4GHz connection.

Open the user manual for the printer:

User Guide – HP DeskJet 2800e HP DeskJet 4200e

On Page 53 find the Reset / Restore options for Factory and / or Network.

Restore the printer to Network defaults.

If using the Embedded Web Server (EWS),

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Next, as available

Tab Settings > Restore Defaults > Restore Factory Defaults / Restore Network Settings / HP Secure Erase

After that, the printer is connected to the printer as you have done in the past.

Review the steps as explained in the printer's user manual.

Remember the limitation for the 2.4GHz frequency.

Set your router to support and broadcast both frequencies (2.4GHz and 5GHz).

Create a separate SSID named network for each frequency.

Connect your printer to the SSID named network for 2.4GHz.

If you need help configuring your router, contact your network / ISP provider.

SSID_Dual_Band_Example_Router_2

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Message Content References

 Restore Wi-Fi setup mode on your HP printer

See the one-minute summary video to the top of the document.

Wireless Troubleshooting – Router Change

Troubleshooting - Wi-Fi connection is lost after router or network settings change

 HP printers - Wi-Fi connection is lost after router or network settings change 

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 2800e All-in-One Printer series  

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