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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎05-10-2025 06:51 AM

HP Recommended
Product: hp laserjet M255dw printer

reconnect printer

Reply
1 REPLY 1

‎05-11-2025 01:50 PM

HP Recommended

Hi @RichS3 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

If your HP Color LaserJet M255dw printer is disconnected, here’s how to reconnect it:

 

1. Restart Everything

  • Power cycle the printer: Turn it off, unplug it for 30 seconds, then plug it back in and turn it on.
  • Restart your computer and router to refresh connections.

2. Reconnect via Wi-Fi

  • On the printer’s control panel, go to Setup → Network Setup → Wireless Settings.
  • Select Wi-Fi Setup Wizard and connect to your network.

3. Use HP Smart App

  • Download HP Smart from HP’s official site.
  • Open the app and follow the steps to reconnect your printer.

4. Check Printer IP Address

  • Print a Network Configuration Page from the printer’s settings.
  • Enter the IP address in a web browser to access the Embedded Web Server (EWS).
  • Ensure the printer is connected to the correct network.

5. Reinstall Printer Drivers

  • Download the latest drivers from HP Support.
  • Install them and add the printer again.

 

Let me know if you need further assistance!

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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