how to reset back to factory settings HP Officejet Pro 6978 when locked by administrator. that's me.

[wonderwoman66]

how to reset back to factory settings HP Officejet Pro 6978 when locked by administrator. that's me.  I clearly wrote the wrong password its not accepting it and I've locked the admin functions on the printer.  I need the ability to use my printer again. 

[Treeko]

Hi @wonderwoman66 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues.

We can perform a factory defaults on the printer to resolve the issue

 To restore the printer to the original factory defaults

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

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I hope this helps.

Take care and have a good day.

Treeko

HP Support