how to scan a document form the printer to an email address

[Craig6262]

I am trying to scan a document to send it to my email address. when i hit scan it says:

"Cannot connect to server. Check server name and address:

I don't know what server I have.  This is at my house connected to the internet wirelessly

I am using an HP officejet Pro 8710

[Sneha_01]

Hi @Craig6262,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To scan a document and send it to your email address using your HP OfficeJet Pro 8710, you typically need to configure the email settings on the printer. The error message "Cannot connect to server" suggests there might be an issue with these settings or network connectivity. Here’s how to troubleshoot and set up scanning to email:

**1. Verify Network Connection

Check Printer Connection:

• Ensure your HP OfficeJet Pro 8710 is connected to the same Wi-Fi network as your computer or mobile device.

Print Network Configuration Page:

• On the printer’s control panel, go to Setup > Reports > Network Configuration Page to confirm network connectivity.

**2. Configure Email Settings

Access Printer's Web Interface:

• Open a web browser on your computer.
• Enter the printer’s IP address (you can find this on the Network Configuration Page you printed) into the address bar. This will take you to the printer's embedded web server (EWS).

Log In to Printer’s Web Interface:

• You might need to log in. The default username is often admin and the default password might be blank or admin (check your printer’s manual for specific default credentials).

Configure Email Settings:

• Navigate to Scan > Email Setup or similar section.
• Enter your email server settings. If you’re using a common email service, you may need the following details:
  • SMTP Server Address (e.g., for Gmail it is smtp.gmail.com)
  • Port Number (e.g., 587 for Gmail with TLS or 465 with SSL)
  • Authentication: Your email address and password.

Test Email Settings:

• Save the settings and try sending a test email to ensure everything is working correctly.

**3. Scan and Send Document

• Place your document on the scanner bed or in the document feeder.
• On the printer’s control panel, go to Scan > To Email.
• Enter your email address or select it from the address book if you’ve set it up.
• Follow the prompts to complete the scan and send the document.

**4. Use HP Smart App

• Install the HP Smart app from the HP website or your app store.
• Open the HP Smart app and connect it to your HP OfficeJet Pro 8710.
• Use the app to scan the document and send it directly to your email address from within the app.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support