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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
officejet pro 8725
Microsoft Windows 10 (64-bit)

I was in the middle of a bunch of scanning when the power to my house was interrupted.  When it came back on, there was no Internet for over an hour and even though I had power and wireless connections inside the house, I couldn't scan because I couldn't login to HP.  How stupid is it that users MUST login to HP to use their printer/scanner!  I lost valuable time because my printer/scanner couldn't login to HP!  The first driver/software that came with the unit did not require creating and logging into an HP account via the Internet.  This brings to question WHY users can only use their equipment while connected to HP!  Are they monitoring everything I print and scan????

 

How can I use my printer/scanner without having an Internet connection? 

1 REPLY 1
HP Recommended

@dmw123 

 

Welcome to the HP Community.

 


@dmw123 wrote:

1.  I was in the middle of a bunch of scanning when the power to my house was interrupted. 

 

2.  When it came back on, there was no Internet for over an hour and even though I had power and wireless connections inside the house, I couldn't scan because I couldn't login to HP. 

 

3.  How stupid is it that users MUST login to HP to use their printer/scanner! 

 

4.  I lost valuable time because my printer/scanner couldn't login to HP! 

 

5.  The first driver/software that came with the unit did not require creating and logging into an HP account via the Internet. 

 

6.  This brings to question WHY users can only use their equipment while connected to HP!  Are they monitoring everything I print and scan????

 

7.  How can I use my printer/scanner without having an Internet connection? 


=====================================================================

2-3.  True - HP Smart Windows and Mobile requires that you sign in using your HP Account credentials.

The change was implemented late in 2020.  See #6 for more information.

 

 

5.  You can certainly scan using the Full Feature Software / full driver software.

There is no sign in required.

 

You do have to have some form of communication between the printer and the computer.

If your home network is down - or if it is not providing the type of connection you need,

You can switch over to Wi-Fi direct.

Wi-Fi Direct is a wireless connection directly between the printer's wireless and your computer.

 

6.  The sign-in provides access to Share features, certain Shortcuts, and Sharing / Saving to Cloud Services that require added access.

No - HP is not monitoring what you scan.  HP has no interest in your activities. 

What?

Open HP Smart Windows application > Settings Wheel / gear > Privacy Settings

 

==============================================================================

The full driver provides the foundation on which other programs and printing software depend.

 

Preparation

 

If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

 

Printer Software Check

 

Notes

If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.

 

 

The installation of the printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

Programs_and_Features_Printer_Desktop_Icons_4Programs_and_Features_Printer_Desktop_Icons_4

Next...

Printer software not installed - OR - installed but not working?

 

NOTE:  If the printer software shows installed but is not working as expected,

Uninstall the printer software from Control Panel > icon view > Programs and Features

Restart the computer and log in

Reminder:  If using USB, disconnect the USB printer cable between the printer and the computer before installing software.  (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.

Install a fresh copy of the Full Feature Software / Full Driver printer software

Restart the computer and log in

 

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

 

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

 

  • Home Page - HP Easy Start 
  • Open Category Software and Drivers 
  • Topic: Software-Utility 
  • Download-and-Save  the current version of the Easy Start wrapper to install your print software 
  • If using USB:  Disconnect the USB cable between the printer and computer before installing the software.
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • When asked, Select to install the “Full Driver” / “Full Feature Software”
  • If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
  • After the software is installed, Restart the computer and log in.

 

Notes >> Easy Start... The Journey

 

  1. Full Administrator Rights are required to complete the HP Software installation.
  2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
  3. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
  4. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
  5. Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.

=================================================================================

 

What about Wi-Fi Direct?

User Guide

Page 104

 

and

Wireless printing center  > Printer Setup > Wi-Fi Direct

 

 

References / Resources

 

Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

 

NOTE:  Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8725 All-in-One Printer 

 

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