hp 4152e printer won't stay connected

[MCOLE19136]

looking for some help on getting my printer to stay online. Can't even get 1 page to print without it disconnecting from my home network. It is connected on the 5GHz and no way to change it to 2.5 GHz which I was wondering if that had anything to do with it.

TIA

[Kuroi_Kenshi]

Hi @MCOLE19136,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Printer and Router Proximity:

• Ensure the printer is within a reasonable distance from your router to maintain a strong signal. Ideally, place the printer and router in the same room or within one floor of each other.

Switch to 2.4 GHz Band:

• The 2.4 GHz band is more suitable for devices like printers due to better penetration and range. If possible, try connecting your printer to the 2.4 GHz network:
• Access your router settings by typing its IP address into a web browser (usually found on the router or in the manual).
• Ensure your router broadcasts a 2.4 GHz network and try connecting your printer to it by selecting the SSID (network name) associated with 2.4 GHz.

Update Printer Firmware:

• Make sure your printer's firmware is up to date. Outdated firmware can cause connectivity issues.
• You can check for updates via the HP Smart app or HP Support website.

Use HP Smart App to Reconnect:

• Open the HP Smart app on your device.
• Go to “Printer Settings” and select “Network” to reconfigure the network connection using the app.
• Follow prompts to connect the printer again.

Change Wireless Channel:

• Interference from neighboring networks can affect connectivity. Changing the wireless channel of your router might help.
• Within your router’s settings, find the option to change the channel, ideally to one less congested (like channels 1, 6, or 11).

Assign a Static IP Address:

• Assigning a static IP can prevent the printer from disconnecting when the network is busy.
• Access the printer’s Embedded Web Server (found in settings) and assign it a static IP address within your router’s subnet.

Check Router Settings:

• Ensure your router doesn’t have any firewall settings or configurations that might be blocking the printer’s connection.
• Disable any MAC filtering or ensure the printer’s MAC address is whitelisted.

Restart Devices:

• Regularly restart your printer, router, and laptop to clear any temporary glitches.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[MCOLE19136]

Thanks for the reply and the info. I will post back after I try these suggestions.

The router/gateway is only 10 feet away so that probably isn't the problem.

Thanks again

[Kuroi_Kenshi]

Hi @MCOLE19136,

Thank you for the response.

It’s great to know the router’s nearby,  that rules out one variable. Definitely keep us posted after trying the suggestions. We’re here if you need any more help or just want to vent about tech acting up. 😅

Good luck, and fingers crossed for a smooth resolution! 🤞✨

Take care and have an amazing day ahead! 🚀

Best regards,