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Microsoft Windows 10 (64-bit)

I recently have needed to send something to my printer (hp Officejet 6660) from my phone (Nokia 6) for printing.  In the past I had no problems. Now my phone won't connect to the printer server.  When i check the printer, it says that it can't connect to the server. Both the wireless and wireless direct are on.

I can print fine from my computer (hp Pav dm 4).

1 REPLY 1
HP Recommended

@Bettyboophume

 


Welcome to HP Support Community


I would like to help

 

Please restore the Network settings on the printer and also uninstall the HP Smart App from your Phone ( if you have it installed already )

 

Touch (right arrow), touch Setup, and then touch Network. Touch Restore Network Defaults, and then touch Yes. A message appears stating that the network defaults have been restored.

 

2. Touch (right arrow), touch Setup, touch Reports, and then touch Print

 

Next run the wireless Setup Wizard

 

2. On the printer control panel, touch (right arrow), touch Setup, and then touch Network. 3. Touch Wireless Setup Wizard, and then touch OK. 4. Follow the display instructions to complete the setup.

 

Now reinstall the HP Smart App from Store and follow the onscreen instructions


Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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