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Common problems for Connectivity Issues
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‎03-01-2024 04:53 PM

HP Recommended

My HP 9010 printer was working fine on my wireless network and then I had no option to connect. I go to my network settings and a prompt comes up saying "An ethernet cable has not been detected. Make sure that both ends of cable are inserted correctly". I am not connected through ethernet and it will not give me an option to connect through wifi anymore.  I have tried restoring to factory settings and still nothing.  It won't show the wifi at all on the menu.  

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3 REPLIES 3

‎03-01-2024 05:07 PM - edited ‎03-01-2024 05:12 PM

HP Recommended

Do the hidden menu reset

there is a video here as it is not obvious where the "missing" arrow is

https://www.youtube.com/watch?v=nDCSPwlQMPU

 

setup video for wifi

https://www.youtube.com/watch?v=E67gd2r79go

 

If this works please mark it as a solution so others can find it.

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎03-01-2024 05:48 PM

HP Recommended

Thank you.  I tried both of the resets and neither worked.  It still shows as no wifi.  

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‎03-02-2024 04:03 AM

HP Recommended

Click here to check warranty
and
Click here for world-wide contact info

 

lemme know what they figure out, if anything.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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