• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
Microsoft Windows 11

Hello everyone, I am new here and am seeking help to connect our HP Deskjet 3000 printer. We are trying to connect the printer to our new Dell PC using the WPS buttons on the printer and on the Xfinity modem. We keep getting a WPS error message, press OK to retry. We are running Windows 11. I have spent hours searching the internet and have had no luck. I would say my level of knowledge with computers is just above average. However, there is plenty that I just do not know how to do. Any help would be appreciated.

1 REPLY 1
HP Recommended

Hi @CAkid,

 

Welcome to the HP Support Community. 

 

I understand that you are facing connectivity issues. I’d like to help!

 

To provide you with an accurate solution, I'll need a few more details:

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 


The only additional option to configure your wireless connection is WPS.

However it will require your router to support this connection type and contain a dedicated WPS button.

 

On the HP product control panel, press the Wireless button ( ). The Wireless Menu displays.

On the Wireless Menu, press the button ( ) next to Settings .

Press the button ( ) next to WPS , and then press the button ( ) next to Push Button .

The product prompts you to press the WPS button on the wireless router.

NOTE:The product starts a timer that allows about two minutes to press the WPS button on the wireless router.

Press the WPS button on the router. The product automatically finds the wireless network and configures the connection.
 

You may also, refer to this document

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.