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Common problems for Connectivity Issues
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‎07-30-2021 05:46 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Printer is offline. I unplugged everything to paint a room. When I plugged it back up and tried to print, it keeps telling me that my printer is offline. I have done all the troubleshooting that's been offered, and still nothing. Anyone please help

Category:
13 people had the same question
1 REPLY 1

‎07-31-2021 12:17 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can try to do a reset for the printer wireless and then try to "Add Printer" using the HP Smart app?

 

These resources will be useful:

https://www.youtube.com/watch?v=NHq_83JIy4A

https://www.youtube.com/watch?v=VD1YaFTaSHs

 

Once connected, please update to the latest printer firmware, this resource (example) will show how it's done:

https://www.youtube.com/watch?v=1s5syZ5zJ8U

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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HP DeskJet 2720 | 2752 | 2755 AiO printer : Connect Printer to wireless network using HP Smart app
HP DeskJet 2720 | 2752 | 2755 AiO printer : Connect Printer to wireless network using HP Smart app
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