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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎02-21-2026 05:57 PM

HP Recommended

My HP Envy 5560 printer has a blue touch screen with a number at the bottom and power button icon. I've turned it off  & unplugged several times. The blue screen comes back. Sometime the HP icon will come up but will not continue to the main screen. I will not connect to Wi-Fi not with USB cable directly to my laptop. It won't stay on the main screen long enough to make any adjustments or updates. Any suggestions.

 

 blue screenblue screenerror flashing.jpg 

1 REPLY 1

‎02-24-2026 10:22 AM - edited ‎02-24-2026 10:22 AM

HP Recommended

Hi @TONYBLACKE,

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I am sorry to hear that your your HP Envy 5560 Printer displays a blue screen with a number at the bottom and a power button icon, it typically indicates an issue with the printer's software or hardware. I would request you to please follow the steps:

 

Check for Error Codes:

  • Sometimes, a number at the bottom of the blue screen may indicate a specific error code.
  • If there is an error code displayed, refer to the HP support website or your printer's user manual for more detailed troubleshooting steps.

Reset the Printer:

  • Ensure that the printer is on.
  • Remove the power cord from the back of the printer while it is still on.
  • Unplug the power cord from the power source.
  • Wait for at least 60 seconds.
  • Plug the power cord back into the wall outlet and then reconnect it to the printer.
  • Turn on the printer to see if the issue is resolved.

Hope this helps, Please revert if the issue persists.

 

Take care and have an amazing day!

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards

Pallipurath.

I'm an HP Employee.


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