hp envy 6000 offline

[bindercat]

printer is offline.  tried everything including power off on, router off on. Don't know what to do?

[Nal_NR]

Hi @bindercat,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Check the printer and network connections

• Identify issues with Wi-Fi, USB, and Ethernet connections that can cause the printer to go offline or be unavailable.
• Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
• Check Wi-Fi network connection.
• Move the printer within 8 m (26 ft) of the router or range extender, and then check the Wireless light . If it is solid blue, then the printer is connected to the network. If the light is off or flashing, the printer is not connected. Go to HP printer setup (Wi-Fi network) for more information.
• Open the list of available networks on the computer or mobile device and make sure it is connected to the correct network. A check mark or Connected status displays next to the network name when connected. Do not connect to DIRECT-xx-HP [your printer model name].
• NOTE:
• A printer connection cannot be established over public or guest networks that require a guest login or confirmation of use, such as networks used in schools, hotels, or coffee shops.
• Check the Wi-Fi signal strength on the computer or mobile device. If the wireless icon shows a weak signal , move closer to the router or range extender until a strong signal displays . Walls, metal bookcases, and electronics that emit radio signals can weaken the wireless signal.
• Open a website to confirm the internet service is working. If page load time is slow or intermittent, restart the router. If necessary, contact your internet service provider to check if the service is down.
• If a USB cable is connected to the printer, disconnect it to ensure that Wi-Fi is enabled.
• Change your network profile to Private. If your PC is using a Public networking profile in Windows, security conventions are more strict and Windows can prevent network traffic from devices.
• CAUTION:
• To avoid security problems, only change your network profile to Private if you are connecting through a trusted home or office network. Avoid using a private profile when connecting to public networks, such as hotels or coffee shops.
• Click the network icon  on the right side of your Windows taskbar.
• Click Properties under your connected network name.
• Click Private if the network profile is Public.

• Check wired network (Ethernet) connection.
• Disconnect the Ethernet cable from the router and the printer. Check the cable for damage, and then make sure that it is an Ethernet cable and not a phone cable. It should have eight visible wires on the connector.
• Reconnect the cable to a different Ethernet or LAN port on the router, and then connect the other end to the printer Ethernet port . The green light on the Ethernet port is steady and the orange activity light blinks when the connection is established.
• NOTE:
• Some printers might not connect immediately. Wait for the Ethernet icon  or the Wi-Fi icon  light to turn solid on the printer control panel.
• Change your network profile to Private. If your PC is using a Public networking profile in Windows, security conventions are more strict and Windows can prevent network traffic from devices.
• CAUTION:
• To avoid security problems, only change your network profile to Private if you are connecting through a trusted home or office network. Avoid using a private profile when connecting to public networks, such as hotels or coffee shops.
• Click the network icon on the right side of your Windows taskbar.
• Click the name of the connected network, and then click it again.
• Click Private if the network profile is Public.

• Check USB connection.
• Disconnect the USB cable from the computer and the printer, and then inspect the cable for damage. Replace the cable if necessary.
• Do not use a cable that is longer than 3 m (9 ft 10 in).
• Connect the printer USB cable directly to a USB port on the computer. Do not use a USB hub.

Click here for the remaining steps and also update the firmware as mentioned.

Hope this helps! Keep me posted for further assistance.

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