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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
jan163
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hp envy 7645 printer will not print using wireless

HP Recommended
hp envy 7645
macOS 10.15 Catalina

I have spent  over four hours with Apple Support trying to get the hp 7645 to print using wireless connection.  They tried nightly to assist but could not solve.

I have also spoken with HP support for 30 minutes but they blamed ISP provider  HP Support was dismal and that is being kind.

Contacted Comcast and they ran checks on the router . No problem with router.

However, I am able to print with iPhone over wireless to connection to printer. 

Verified many times that printer is connected to proper wireless network on MAC 

Print queue on MAC shows unable to find printer

When connected to MAC via ethernet cable the printer will print the document.

Printer will not print using wireless to MAC

Tried all the standard approaches unplug and restart computer, router and printer but no luck.

Surely there is a solution.

Please help

Thanks

Jan

 

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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@jan163, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

  • Are the printer and PC connected to the same network?
  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
  • What is the distance between the router and the printer?
  • Is there any antivirus software installed on your computer?
  • Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

 

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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