hp envy - can't find where in app to connecr ro new wifi, says "offline, choose different printer"

[laurenemes]

Switched to t-mobile 5g. Now printer is offline and the HP setup app won't let me choose my printer for setup

[Raj_05]

Hi @laurenemes,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY 6055e All-In-One Printer is offline after switching to T-Mobile 5G, there are a few steps you can take to troubleshoot the issue.

• Restart Printer: Turn off your printer, wait for a few seconds, and then turn it back on. Sometimes, this simple step can resolve connectivity issues.
• Check Wi-Fi Connection: Make sure your printer is connected to the correct Wi-Fi network. Go to the printer's control panel or settings menu to verify the Wi-Fi connection. If it's not connected to the correct network, reconnect it.
• Restart Router: Restart your Wi-Fi router or modem. This can help refresh the connection and resolve any network issues.
• Move Printer Closer to Router: If possible, move your printer closer to your Wi-Fi router. Sometimes, distance can affect the quality of the Wi-Fi connection.
• Check T-Mobile 5G Coverage: Ensure that T-Mobile 5G coverage is available in your area and that your device is receiving a strong signal.
• Update Printer Firmware: Check for firmware updates for your printer. Sometimes, updating the firmware can improve compatibility with new networks.
• Reset Network Settings: If other methods fail, you can try resetting the network settings on your printer. Refer to the printer's user manual for instructions on how to do this.

If the HP setup app is not allowing you to choose your printer for setup, you may want to try reinstalling the app or using a different device to set up the printer. Additionally, you can try setting up the printer manually through the printer's control panel or settings menu.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support