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‎06-14-2024 04:38 AM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

HP Envy Photo All-In-One 7855 printer is on and connected to wifi (so it says) but when I try to print from computer or phone, it won't communicate.  I've tried all the reboots, etc. but nothing has worked.  Please help me.  I run Windows 10.

Category:
1 REPLY 1

‎06-14-2024 05:07 AM - edited ‎06-14-2024 05:08 AM

HP Recommended

After resetting the printer it will be in setup mode for 2 hours as I recall.

Video on how to reset the printer
https://www.youtube.com/watch?v=5ZrjNn1BtqI&ab_channel=CopyPrintScan

 

WiFi connect video
https://www.youtube.com/watch?v=nDrg7n05rTg&ab_channel=CopyPrintScan

 

If this does not work let me know.


Full feature software
https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/COL117466/Full_Webpack-51.10.6100-SJ0001_F...


DeskJet Reference

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