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‎04-15-2021 05:52 PM

HP Recommended
Operating System: macOS 10.15 Catalina

computer and printer are both on wifi but when I try to print a document, it says printer is offline and wont print at all 

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8 people had the same question
1 REPLY 1

‎04-16-2021 07:07 AM

HP Recommended

I had a similar problem in that I could not load my Envy Photo 7134 printer to my Mac Book Air even though they were both online.  Solved by firstly unplugging the power cable to printer without switching printer off then do the same with your Hub wifi unplugging the power cable and also shutdown the computer.  Then plug in Hub wifi when connected blue lights connect the power cable to printer then switch on computer - should hopefully work .

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