hp envy photo 7858

[mnmjgray]

I just got a hp envy photo 7858 and it wont grab my wifi so i cant print wirelessly

[Dragon-Fur]

@mnmjgray 

Printer supports Wireless on both 5.xGHz and 2.4GHz - but not at the same time.

If your dual band router is set to automatically switch the frequency / band, the printer might lose connection and not be able to find its way back onto the network.

Connect your printer to the SSID named network for the band / frequency you intend it to use.

Reminders: 

If using VPN, switch OFF the VPN service before connecting your printer.

Mesh networks might not have the ability to support separate SSID named network names.

Printer and computer must be on the same Wi-Fi band during setup.

Devices must be on the same subnet.

You can eliminate the need for Wireless if you can / will connect the printer to your network using Ethernet.

Product Specifications for the HP ENVY Photo 7858 All-in-One Printer (K7S00A)

Connectivity

Ports	1 USB 2.0 client and 1 USB host (for thumbdrive); 1 Wi-Fi 802.11b/g/n; 1 Ethernet; 1 RJ-11 (Fax), dual band wifi 2.4/5Ghz, BLE,SD card slot
Wireless capability	Yes, built-in Ethernet, dual band Wi-Fi 802.11b/g/n

Where to start?

Read the  User Guide

Chapter Chapter 8 - Network Setup - starting on Page 114

What else?

Video help

 HP Envy Photo 7855 | 7155 | 6255 Connect Printer Wirelessly Download & Install Software

What else?

Learn about how to connect the printer and what to do when it is having problems doing so.

Lots of information here, including "how-to" and Troubleshooting considerations

 Wireless printing center

For example,

Printing Center > Section: Common Questions > Topic Connection Issues

Section: Improve Wireless communication by setting a manual (static) IP address

and

Wireless Printing Center > Common Questions > Wireless Connection Issues

Some of the more common remedies grouped here:

Wireless Printing Center > Common Questions > Printer no longer works on network

Example - Dual Band Wireless - Printer Connection

SSID_Dual_Band_Example_5

What else?

Open Category Troubleshooting > Download and run the Doctor to help find and correct issues

OR

Start here – Solutions presented in the order to be completed:

HP printer is offline or not responding

Resource – Choose the right doctor for the job

Open Website

HP Print and Scan Doctor for Windows

Click the orange Download Now option / box

Wait!

If the problem / issue is one of

• Printer is Offline
• Cannot print in Color
• Duplex printing has disappeared

THEN

Select / Answer question “Is print offline?” = YES

Answering Yes selects the “right doctor” version for these issues.

NOTES – The “Offline” doctor

As a result of repairing issues,

Offline / Color check / Duplex check version of the Doctor may replace the printer or add a “(Copy 1)” version of the driver in Devices and Printers.

If there are two printers in Devices and Printers,

If one of them does not work,

Try sending your job to the “Copy 1” named printer.

If you want / need to rename the “Copy 1” printer:

Open Control Panel > icon view > Devices and Printers

Right-Click on the printer name > Printer Properties > Tab General >

In the top box, Edit the name of the printer (For example, remove the part that says “Copy 1”)

Click Apply / OK to save change

NOTE:  The name change may take a bit of time (a few minutes), else Restart the computer and log in.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Verify results.  If necessary, set the newly added / renamed printer as the default.

A secondary “Scan” printer may be added, that is, the “Do not Delete” driver / printer.  As it says, do not delete the entry.

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All the rest...

References / Resources

Technology Tips Gallery  From our HP Expert greenturtle

Technology Tips – YouTube Video Help for Printers

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7858 All-in-One Printer 

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