• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎09-22-2022 10:05 AM

HP Recommended
Product: HP ENVY 4520 All-in-One Printer
Operating System: macOS 12.0 Monterey

printer says it is connected to wifi. when I went to print yesterday, it said that printer was offline. I deleted the printer from my list. trying to reinstall my printer. Hp smart app can't find my printer. I have done all of the virtual assistant steps to no avail. now what?

 

1 REPLY 1

‎09-28-2022 06:53 AM

HP Recommended

Hi @elliandtheguysx
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that your HP ENVY 4520 All-In-One Printer is not detected by HP Smart App.

 

Please follow the steps listed below to install the firmware update from HP smart App.
1. Go to 123.hp.com to install the app on your mobile device (if not installed).
2. After completing the printer setup, click or tap your printer name.
NOTE: Menu names, locations, and available settings vary by printer model.
3. Under Advanced, select Printer Home Page (EWS) or Advanced Settings.
4. Click or tap Tools or Web Services.
5. Click or tap Printer Updates or Product Update, and then click or tap Check Now.

You may refer to this document for more information: https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

Let me know if this works.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

 

Rainbow23 - HP Support.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.