hp laser jet M15w wifi re-installation says 'driver is unavailable'

[buster1989]

hp laser jet M15w wifi re-installation says 'driver is unavailable'

[zoey7886]

@buster1989, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your "Driver is Unavailable" Issue for HP LaserJet Pro M15w When Re-installing Wi-Fi! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you encounter a "Driver is unavailable" message or a yellow triangle when connecting your HP LaserJet Pro M15w printer, follow these detailed steps to resolve it:

Identify the Issue

When connecting an HP printer to an ARM 64-bit computer with a USB cable to do Plug and Play, the following issues may arise:

• A Driver is unavailable message under the printer name in Printers & Scanners.
• A yellow triangle next to the printer icon in Devices and Printers.
• The printer is installed and functioning for printing but other functions such as scanning may not work.

Prevent the Problem

To avoid the problem, disconnect the printer from the USB connection and perform the installation over a Wi-Fi connection.

Re-installing the Printer Over Wi-Fi

Change Device Installation Settings:

• Search Windows for Change device installation settings, and make sure Yes (recommended) is selected.

Connect Printer to Wi-Fi:

• Printers with Touchscreen: Open the Setup, Network, or Wireless settings menu. Select Wireless Setup Wizard, follow instructions to select the network name and enter the password.
• Printers without touchscreen: Press and hold the Wireless button for five seconds until the light starts flashing. Press the WPS button on the router within two minutes.
• HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button and Power button for five seconds until the blue bar flashes. Press the WPS button on the router within two minutes.
• Wired Ethernet connection: Connect the network cable to the printer Ethernet port and an available router port.

Hope this helps!

Take care, and have an amazing day!  

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Regards,