hp laserjet 2810 won't connest to 5G

[Yaronzilber]

Hello
I just got the hp laserjet 2810 and tried to connect it to my WI-FI but got an error saying it only suppuet 2.4G - however my network is only 5G. i was able to connect to hotspot from my phone and print but is there a way to connect to the wi fi?

[Irfan_06]

Hi @Yaronzilber,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with connecting your Printer to the network.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Note : The printer supports 2.4 GHz Wi-Fi networks. If the router is set to 5 GHz or tri-band, ensure the 2.4 GHz band is enabled.

Please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Yaronzilber]

Thank you.
i'm having problems to enabled the 2.4 GHz/
can I connect the printer with a USB cable and if so - what kind of cable do I need?

[Irfan_06 · Accepted solution]

Hi @Yaronzilber,

I am sorry to hear that you are not able to enable 2.4Ghz on your router to connect the printer wirelessly.

Kindly refer to the steps on this link to connect your printer with a USB cable and let me know if that resolves the issue.

Please find the below image as to how a printer USB cable looks like.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support