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HP Officejet H470 Mobile Printer

HP Solutions Center "You do not have the correct version of flash player for Internet Explorer. when I go to get adobe .com flash player.  It says I don't have permission to access adobe.com flash player on this server.  

4 REPLIES 4
HP Recommended

Hi @Jo365,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

It sounds like you're encountering an issue where your HP OfficeJet H470 printer is not printing due to a requirement for the latest version of Adobe Flash on your computer. However, I'd like to clarify a few things.

 

Printing and Adobe Flash: Typically, printers like the HP OfficeJet H470 do not require Adobe Flash to function. Printing is a separate process that usually involves drivers and communication between your computer and the printer, and it doesn't rely on Flash.

 

Troubleshooting Steps:

  • Printer Drivers: Ensure that you have the correct and up-to-date drivers installed for your HP OfficeJet H470 printer. You can download the latest drivers from the official HP website.
  • Connection: Check that your printer is properly connected to your computer, either via USB or over the network if it's a wireless printer.
  • Printer Queue: Make sure that there are no print jobs stuck in the print queue that might be preventing new print jobs from being processed.
  • Printer Status: Check if your printer is displaying any error messages or indicators that might point to a specific issue.

 

Flash Uninstall: If you're encountering issues related to Adobe Flash, it's recommended to completely uninstall it from your system as it's no longer secure. You should not need Flash to print documents.

Alternative Solutions: If you're experiencing issues with a particular document or website, consider trying a different browser, updating your printer drivers, or restarting your computer. If you're trying to print from a specific software or website, it might be worth checking if that software or website has been updated to work without Flash.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

I am an HP Employee.
HP Recommended

I uninstalled flash player. Unplugged my printer and reinstalled it with the CD it came with and it still won't work.  I tried to get the latest driver from HP but it says it is no longer supported.  What the heck does that mean?  It worked fine until the windows update and now it won't work?  This just is not right!  Last time this happened I bought both a new computer and a new printer.  I'm not working now and I can't do that again.  Isn't there anything I can try?

HP Recommended

Hi @Jo365,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Officejet H470 has stopped printing. Not to worry I will help you to get a resolution to resolve the issue.

 

 I see that you have already tried the troubleshooting steps thank you for trying the steps  This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a good day.
Gaya1239 – HP Support.
HP Recommended

@Jo365,

Take care and have a good day.
Gaya1239 – HP Support.
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