hp officejet pro 8020

[31nofear31]

hello 

i just bought a HP Officejet Pro 8020 all in one printer 2nd hand, and tried to set it up, but majority of the settings are admin locked, saying 'this feature has been locked by the person who set up the printer'.

Even the restore button is locked, how can i get this unlocked please

thanks 

aaron

[Nal_NR · Accepted solution]

Hi @31nofear31,

Welcome to the HP support community.

I understand that your printer is locked, and I am glad to assist you.

You might have to reset the printer to fix this issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @31nofear31,

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Have a great day!