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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎10-16-2020 01:13 PM

HP Recommended
Product: Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

I purchased this printer because it was advertised that it worked with Alexa.   For a few months it worked OK with my Alexa Show but then it suddenly stopped working.   HP support has a maze of automated things  (it would be incorrect to call them services) that do nothing to help.     I feel stuck.  I paid money for this brick that stopped working days after the warranty expired.   Why buy another HP product.....

1 REPLY 1

‎10-20-2020 12:31 PM

HP Recommended

@nipsnertz

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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