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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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@Pius2 wrote:> Print or scan - job with hp-smart < The hp 8710 printer is connected to the PC with an Ethernet LAN cable; all status messages from the PC report "connected" to the INTERNET.
However, when trying to print or scan from the PC, the printer prompts:
* Establish a connection to the INTERNET! *
Display: "PC is trying to determine printer status" (or similar)
> so "the PC hangs up". The connection works with other printer control software, but not with "hp smart" - what to do here.
I cannot solve the problem with the diagnostic tools or re-installation provided by hp.
Thanks for your help!
Pius2
The complaint might be about HP Smart not being able to connect to Cloud Services.
On the other hand, if the printer is complaining, the printer might be having trouble with Web Services.
Neither of these are "inside your local network" and require the printer be able to access the Internet.
Yes, I realize that is a "wishy-washy" answer.
Straight Answer: I don't know.
That said,
Below are a couple of places to check...
Will any of it work? Maybe.
➡️ Make sure you are signed into HP Smart with your HP Account
Example - HP Smart - Windows - Main Menu
➡️ On the printer, toggle Web Services to Off - wait a couple of minutes (or one if you can't stand it) > Toggle Web Services to "ON".
➡️ In general, you can use the Embedded Web Server (EWS) to view and - for some settings - configure your printer.
What does this do? Well, it gives you access to the printer without having to type on tiny printer screen.
Example - EWS - Check Web Services status
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Web Services > Summary
➡️ Check the HP Smart / HP Connected to make sure your printer is added and status is OK
Click Flag to switch to your region
Reminder:
If you need to change your personal Account Profile information in the HP Smart website,
Log in your HP Account to update your profile.
HP Account - Login / Dashboard
Note: Log into your HP Account if / when you need central access to your device information, including the ability to update your personal information.
============================================================================
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP OfficeJet Pro 8710 All-in-One Printer series
Thank you for participating in the HP Community.
Reminder: The Community is not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution" .
Dragon-Fur
HP Recommended
@Pius2 wrote:> Print or scan - job with hp-smart < The hp 8710 printer is connected to the PC with an Ethernet LAN cable; all status messages from the PC report "connected" to the INTERNET.
However, when trying to print or scan from the PC, the printer prompts:
* Establish a connection to the INTERNET! *
Display: "PC is trying to determine printer status" (or similar)
> so "the PC hangs up". The connection works with other printer control software, but not with "hp smart" - what to do here.
I cannot solve the problem with the diagnostic tools or re-installation provided by hp.
Thanks for your help!
Pius2
The complaint might be about HP Smart not being able to connect to Cloud Services.
On the other hand, if the printer is complaining, the printer might be having trouble with Web Services.
Neither of these are "inside your local network" and require the printer be able to access the Internet.
Yes, I realize that is a "wishy-washy" answer.
Straight Answer: I don't know.
That said,
Below are a couple of places to check...
Will any of it work? Maybe.
➡️ Make sure you are signed into HP Smart with your HP Account
Example - HP Smart - Windows - Main Menu
➡️ On the printer, toggle Web Services to Off - wait a couple of minutes (or one if you can't stand it) > Toggle Web Services to "ON".
➡️ In general, you can use the Embedded Web Server (EWS) to view and - for some settings - configure your printer.
What does this do? Well, it gives you access to the printer without having to type on tiny printer screen.
Example - EWS - Check Web Services status
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Web Services > Summary
➡️ Check the HP Smart / HP Connected to make sure your printer is added and status is OK
Click Flag to switch to your region
Reminder:
If you need to change your personal Account Profile information in the HP Smart website,
Log in your HP Account to update your profile.
HP Account - Login / Dashboard
Note: Log into your HP Account if / when you need central access to your device information, including the ability to update your personal information.
============================================================================
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP OfficeJet Pro 8710 All-in-One Printer series
Thank you for participating in the HP Community.
Reminder: The Community is not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution" .
Dragon-Fur
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