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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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hp-smart - Drucker fordert "Verbindung zum INTERNET erstellen" und stürzt ab!

HP Recommended
hp-smart _ office.jet hp 8715
Microsoft Windows 10 (64-bit)


> Druck oder Scan - Job mit  hp-smart <

Der Drucker hp 8710 ist über Ethernet LAN-Kabel mit dem PC verbunden; alle Statusmeldungen des PC  berichten "mit dem INTERNET "verbunden".

Der Drucker aber fordert beim Versuch, vom PC zu drucken oder zu scannen:

* Verbindung zum INTERNET herstellen !

* Anzeige:  "PC versucht Druckerstatus zu ermitteln" (oder ähnlich)

> damit" hängt sich der PC auf".


Mit anderer Druckersteuerungssoftware funktioniert die Verbindung, nicht aber mit "hp smart" - Was ist hier zu tun.

Mit den von hp zur Verfügung gestellte Diagnosemittel oder Neu-Installation kann ich keine Problemlösung erreichen.

Danke für die Hilfe!




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@Pius2 wrote:

> Print or scan - job with hp-smart < The hp 8710 printer is connected to the PC with an Ethernet LAN cable; all status messages from the PC report "connected" to the INTERNET.


However, when trying to print or scan from the PC, the printer prompts:

* Establish a connection to the INTERNET! *


Display: "PC is trying to determine printer status" (or similar)

> so "the PC hangs up". The connection works with other printer control software, but not with "hp smart" - what to do here.


I cannot solve the problem with the diagnostic tools or re-installation provided by hp.


Thanks for your help!



The complaint might be about HP Smart not being able to connect to Cloud Services.

On the other hand, if the printer is complaining, the printer might be having trouble with Web Services.


Neither of these are "inside your local network" and require the printer be able to access the Internet.


Yes, I realize that is a "wishy-washy" answer.


Straight Answer:  I don't know.


That said,

Below are a couple of places to check...

Will any of it work?  Maybe.


➡️  Make sure you are signed into HP Smart with your HP Account

Example - HP Smart - Windows - Main Menu



➡️  On the printer, toggle Web Services to Off - wait a couple of minutes (or one if you can't stand it) > Toggle Web Services to "ON".


➡️  In general, you can use the Embedded Web Server (EWS) to view and - for some settings - configure your printer.

What does this do?  Well, it gives you access to the printer without having to type on tiny printer screen.


Example - EWS - Check Web Services status

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Web Services > Summary


➡️  Check the HP Smart / HP Connected to make sure your printer is added and status is OK


HP Smart / HP Connected Login

Click Flag to switch to your region



If you need to change your personal Account Profile information in the HP Smart website,

Log in your HP Account to update your profile.


HP Account - Login / Dashboard

Note:  Log into your HP Account if / when you need central access to your device information, including the ability to update your personal  information.






Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8710 All-in-One Printer series 


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