hp smart not finding printer (says offline when it isn't)

[DavidPenP]

switched printer off whilst away now hp smart not finding printer despite being connected to wifi. error messages just keep telling me to connect to wifi

[Max3Aj]

@DavidPenP, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're having trouble with HP Smart not detecting your HP ENVY 4500 printer, even though it's connected to Wi-Fi. Let's walk through some steps to get your printer back online and recognized by HP Smart.

Restart Devices

• Power off your printer and unplug it from the power source.
• Restart your Wi-Fi router.
• Restart your computer or mobile device.
• After 60 seconds, plug the printer back in and power it on.

Check Printer’s Wi-Fi Connection

• On the printer control panel, press the Wireless button to ensure it's connected.
• Print a Wireless Network Test Report:
  • Press the Wireless and Start Copy Black buttons together.
  • This will print a report showing the connection status.

3. Re-add Printer in HP Smart

• Open the HP Smart app.
• Click the plus (+) sign to add a new printer.
• If your printer doesn’t appear, click Set Up a New Printer and follow the prompts.

Assign a Static IP (Advanced)

If the issue persists, assigning a static IP can help:

• Access your printer’s IP address via the Wireless Test Report.
• Enter the IP in a browser to open the Embedded Web Server (EWS).
• Navigate to Network > Wireless (802.11) > IPv4 Configuration.
• Set a manual IP and save.

Reinstall HP Smart

• Uninstall and reinstall the HP Smart app. HP Smart
• Sign in and try adding the printer again. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support