hp smart tank 515 is shown green and ready online but doesn’t print remotely unless from home WIFI

[HOS4]

My HP Smart tank 515 although shown green online on windows 10 , it doesn’t print from Ho smart app remotely and should be 

[Alden4]

Hi @HOS4,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Smart Tank 515 printer shows as green and ready online but doesn't print remotely unless connected to your home Wi-Fi, there could be a few potential reasons for this issue.

• Network Configuration: Ensure that your printer is properly connected to the internet and that your home Wi-Fi network is stable. Sometimes, printers might have difficulty maintaining a connection to the internet if there are network issues or if the signal strength is weak.
• Firewall or Security Settings: Check if there are any firewall or security settings on your network that might be blocking remote printing. You may need to adjust your router settings to allow remote printing access.
• Printer Software: Ensure that you have installed the latest drivers and software updates for your HP Smart Tank 515 printer. Sometimes, outdated software can cause compatibility issues with remote printing functionality.
• Printer Configuration: Double-check the printer's settings to ensure that remote printing is enabled. You may need to access the printer's web interface or configuration menu to adjust these settings.
• Remote Printing Service: Make sure that the remote printing service you're using is properly configured and connected to your printer. Some printers require specific software or apps to enable remote printing functionality.
• Network Port Forwarding: If you're trying to print remotely from outside your home network, you might need to set up port forwarding on your router to allow incoming print requests to reach your printer.
• Printer Firmware Update: Check if there are any firmware updates available for your printer and install them if necessary. Firmware updates can often resolve compatibility issues and improve the overall performance of the printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support