hp smart will not let me sign on to my wifi networkl

[B--rad]

I get to the screen setting up my new printer and it says my password is incorrect.  I have installed hp smart and uninstalled several times but always the same result

[zoey7886]

@B--rad, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Wi-Fi Connection Issues with HP Smart App! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you're encountering difficulties signing onto your Wi-Fi network with your HP Envy 6558e All-in-One Printer via the HP Smart app, here are some troubleshooting steps you can follow:

1. Verify Wi-Fi Credentials

• Double-check that you are entering the correct Wi-Fi password. Ensure that it matches the case-sensitive characters required for your network.

2. Check Network Settings

• Ensure that your printer and the device where HP Smart is installed are on the same Wi-Fi network.
• Verify that the Wi-Fi network is operational by checking other devices connected to the network.

3. Restart Devices

• Restart your Wi-Fi router by unplugging it, waiting for 15 seconds, and then plugging it back in.
• Restart your printer and the mobile device/computer from which you are trying to set up the printer.

4. Ensure Proper Printer Setup

• Confirm that your printer is within range of the Wi-Fi router and there are no major obstructions or interference.
• Check if the Wi-Fi light on the printer is blinking, indicating it is in setup mode. If not, follow your printer's manual to reset the wireless settings.

5. Use HP Smart App for Setup

• After restarting, open the HP Smart app. Make sure your mobile device or computer has Bluetooth enabled, as some printers use this to help set up the connection.
• Follow the guided steps in the HP Smart app for setting up your printer. You may need to manually enter your Wi-Fi password again.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,