hp tango x says connected to wifi but not printing, using an iMac

[rgentil32]

Morning,

It says my hp tango x is connected to wifi but i am unable to print

[A_Gayathri · Accepted solution]

Hi @rgentil32 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Tango X is connected to Wi-Fi but you're experiencing printing issues from your iMac, there are several troubleshooting steps you can try:

Check Printer Status:

• Make sure there are no error messages or warnings displayed on the printer's control panel.
• Ensure that there is enough paper in the paper tray and that the ink cartridges are not empty.

Printer Queue:

• Open the Print Queue on your iMac by going to "System Preferences" > "Printers & Scanners."
• Select your HP Tango X from the list and check if there are any print jobs in the queue. If there are, try cancelling or removing them.

Restart Printer:

• Turn off your HP Tango X, wait a few seconds, and then turn it back on. This can help refresh the printer's connection.

Restart Computer:

• Sometimes, restarting your iMac can resolve communication issues with the printer.

Check Wi-Fi Connection:

• Ensure that your iMac is connected to the same Wi-Fi network as your HP Tango X.

Update Printer Firmware:

• Check if there are any firmware updates available for your HP Tango X. You can usually find this information on the HP support website.

Reinstall Printer Driver:

• Delete the HP Tango X from the list of printers in "System Preferences" > "Printers & Scanners."
• Reinstall the printer by adding it again. Make sure to use the latest printer driver from the HP website.

Firewall/Antivirus:

• Temporarily disable any firewall or antivirus software on your iMac to check if they are blocking the print job.

Check for Software Conflicts:

• Make sure there are no conflicting software or applications that might interfere with the printing process.

Printer Reset:

• Check your printer's manual for instructions on how to perform a reset. This can often resolve connectivity issues.

I hope this helps. 

Take care and have a good day.-

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[rgentil32]

thank you, i went into settings, removed the printer, then reinstalled, seems to be okay

[A_Gayathri]

@rgentil32,

That's great! Happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!